Frequently asked questions

 

We know choosing the right treats for your dog is important, so we've answered some of the questions we're asked most often about our handmade treats, ingredients and ordering.

If you can't find what you're looking for, please get in touch – we're always happy to help.

 

 

🐾 Are your treats suitable for all dogs?

Our treats are made using natural, dog-safe ingredients and are suitable for most adult dogs. If your dog has a medical condition, allergies or special dietary requirements, we recommend checking with your vet before introducing any new treats.

🌿 What ingredients do you use?

We use simple, natural ingredients including fruit, vegetables, herbs, seeds and whole grains. We never use artificial colours, flavours or preservatives.

🚫 Do your treats contain meat or animal by-products?

  1. No. Our treats are completely plant-based and contain no meat or animal by-products.

🇬🇧 Where are your treats made?

Every batch is handmade in Kent, England, in small batches to help ensure quality and freshness.

📦 How should I store my treats?

Store them in a cool, dry place, away from direct sunlight. Once opened, keep the pouch sealed and enjoy within the recommended timeframe shown on the packaging.

⏳ What is the shelf life?

Each product will have a best before date on the packaging. Because we don't use artificial preservatives, we recommend using them before this date for the best quality.

🦴 Are your treats crunchy or soft?

Different recipes have different textures. Each product description will tell you whether the treats are crunchy, chewy or softer.

🐕 Can puppies enjoy your treats?

Some recipes may be suitable for puppies over 12 weeks old, while others are designed for adult dogs. Please check each product description before purchasing.

🚚 Do you offer local collection?

Yes! If you're local to Kent, you'll be able to collect your order. We'll provide collection details during checkout.

❓Do you use artificial colours, flavours or preservatives?

No. We believe treats should be as natural as possible, so we never use artificial colours, flavours or preservatives. Every recipe is made using carefully selected, dog-safe ingredients.

📧 I still have a question.

No problem! We'd love to hear from you. Simply visit our Contact page and we'll get back to you as soon as we can.