Privacy Policy
Last updated: 22nd July 2026
At Twig & Toad, we respect your privacy and are committed to protecting your personal information.
What information we collect
When you place an order or contact us, we may collect:
- Your name
- Delivery and billing address
- Email address
- Telephone number (if provided)
- Order information
- Payment confirmation (we do not store payment card details)
How we use your information
We use your information to:
- Process and deliver your order
- Contact you about your purchase
- Respond to enquiries
- Meet our legal and accounting obligations
- Improve our products and customer service
Marketing
We will only send marketing emails if you have chosen to receive them. You can unsubscribe at any time.
Sharing your information
We only share your information where necessary, such as:
- Delivery companies
- Payment providers
- Legal authorities if required by law
We never sell your personal information.
How long we keep your information
We only keep personal information for as long as necessary to meet legal, accounting and business requirements.
Your rights
Under UK data protection law you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion where appropriate
- Restrict or object to certain processing
- Lodge a complaint with the Information Commissioner's Office (ICO)
Contact
If you have any questions about this Privacy Policy, please contact us through our Contact page.